Lifestyle Manager - Travel - Arabic Speaking

Responsibilities

• Advise premium cardholder customers via phone, chat, and email in English and Arabic
• Design and manage individual trip requests including flights, hotels, villas, rental cars, cruises, private jets, and VIP services
• Prepare tailor-made travel offers, travel documents, programs, visa facilitation, and administrative processing
• Make reservations with airlines, hotels, and destination agencies
• Actively cross-sell lifestyle services, promotions, and exclusive events
• Conduct travel-related research and prepare proposals
• Maintain up-to-date records for members
• Represent Ten Group, promote concierge value, and build member rapport

Requirements

• Currently reside in UAE with legal working rights
• Fluency in English and native Arabic (written & oral); prepared for language proficiency test if required
• Tertiary qualification or equivalent training, ideally in tourism
• Several years' professional experience in the travel industry, tour operations, or a travel agency
• GDS knowledge (preferably Amadeus), excellent destination knowledge
• Passion for travel, luxury lifestyle, gastronomy, events, and culture
• Service-oriented, flexible, resilient under pressure
• Positive attitude, strong communication skills, identify with Ten Group values
• Full-time availability (40 hours/week)
• Flexibility to work a 5-day week, shifts between 6:00-21:00 GMT (Monday-Sunday)
• For hybrid: Commutable distance to office; up to 60% home office possible
• Secure home office environment and adequate internet speed

Benefits

• Competitive salary plus performance-based bonus
• Hybrid or fully remote working options
• Paid time off and volunteer days
• Paid sabbaticals (1 month after 5 years of service)
• Loyalty rewards program
• Remote working holidays—travel and work from anywhere
• Employee discounts on travel and entertainment
• Inclusive, global team with genuine career progression opportunities
• Recognition and rewards culture, including annual Extra Mile Awards

About the Company

At Ten Group, our goal is to be the most trusted service business in the world. As the global market leader for lifestyle management and concierge services, we operate from 22+ offices with over 1,000 employees, serving high-net-worth individuals (HNW/UHNW) and delivering luxury travel experiences. We use proprietary technology and skilled lifestyle managers to provide exceptional service, continually innovating as a Certified B Corp with a commitment to diversity, sustainability, and positive societal impact.

We value diversity and inclusion, making decisions based on merit, competence, and performance. Be part of the magic behind world-class experiences at Ten Group.