Manager, AV Incident Management

Responsibilities

• Lead and improve the incident management process across all AV operational sites
• Enable and support regulatory incident reporting, including NHTSA requirements
• Develop incident response standards, escalation frameworks, and operational protocols
• Design and lead a tiered incident response team structure
• Serve as the primary point of contact for regulators, first responders, and partners during significant incidents
• Work cross-functionally with Safety, Engineering, Legal, and Operations to drive systemic improvement
• Develop and lead the talent within the incident management team
• Provide regular reporting to senior leadership on incident trends and emerging risks

Requirements

• 7+ years of experience in incident management, safety operations, or crisis management in AV, aviation, rail, or similar regulated industries
• Direct experience owning regulatory incident reporting to federal or state transportation authorities
• Experience designing and implementing escalation structures and on-call coverage for 24/7 operations
• Proven track record working across Safety, Engineering, Legal, and Operations functions at a senior level
• Experience building and leading small, high-performing teams in fast-paced environments

Preferred Qualifications

• Experience at an AV company that has operated or launched driverless commercial service
• Background in first responder coordination and external communications
• Familiarity with safety case frameworks and risk-based assessment methodologies
• Prior military experience (Special Operations or Officer Command) or Federal/State Government experience

Benefits

• Comprehensive healthcare suite (medical, dental, vision, life, and disability)
• Health Savings and Flexible Spending Accounts
• Retirement benefits with employer safe harbor match
• Generous paid parental leave and phased return to work
• Flexible vacation policy and paid company holidays
• Total Wellness Program

About the Company

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by innovative Multi-Policy Decision Making (MPDM) technology.