Manager, Client Success

About the Company

Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights.

Responsibilities

• Lead, coach, and develop a team of Client Success Managers
• Monitor team-level client health, engagement KPIs, and NPS
• Support the team in navigating complex client and broker relationships
• Ensure consistent execution of key workflows and meeting SLAs
• Manage a small book of mid-market client and broker relationships directly
• Proactively flag capacity issues and team-level risks to leadership
• Contribute to improvements in team workflows, templates, and tools
• Represent Garner in virtual and in-person client-facing sessions

Requirements

• 3–5 years of experience managing a B2B book of business in client success or account management
• 2-3 years of people management experience
• Experience in the healthcare and benefits industry preferred
• Demonstrated ability to lead and coach early-career and mid-level ICs
• Strong client management and escalation expertise
• Data-driven mindset with ability to identify performance trends
• Excellent project management and organizational skills
• Strong written and verbal communication skills
• Ability to travel up to 30% of the time

Benefits

• Base salary range of $125,000 - $150,000
• Commission eligible
• Equity incentive plan
• Flexible PTO
• Medical, Dental, and Vision plan options
• 401(k)
• Teladoc Health