Manager, Externship Career Services

Responsibilities

• Drive team productivity and quality by ensuring efficient conversion of interviews, hires, and placements
• Manage communication, forecasting, and support for current students, graduating students, and alumni
• Guide graduates through the interview and hiring process with Allied Healthcare employers
• Handle manager-level customer service, re-engagement, and de-escalation calls
• Conduct regular coaching sessions and monitor calls for team member development
• Lead and develop team members to foster a culture of wellness and engagement

Requirements

• Associate degree or equivalent work experience
• Experience in recruiting, career services, employment assistance, or sales
• Proficiency in people leadership and interpersonal communication
• Ability to handle high-pressure environments
• Fluency in verbal and written English
• Basic computer literacy and ability to navigate required technology

Preferred Qualifications

• 3+ years of experience in required fields
• Proven experience leading teams or people
• Proficiency in MS Office (Word, Excel, PowerPoint) and Microsoft Teams
• Skills in project management, complex problem-solving, and time management

Benefits

• Medical, Dental, and Vision (UMA subsidized)
• FSA/HSA options
• Basic Life Insurance (UMA paid)
• Paid Time Off (15 days in year 1, 9 holidays, and 1 day of Volunteering Time Off)
• 401k eligibility after 90 days
• Pet Insurance and Identity Theft Protection

About the Company

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence, offering interactive online programs and hands-on training to prepare students for meaningful careers.