Manager, Mechanical Claims Adjuster

Responsibilities

• Manage a team of Mechanical Claims Adjusters, including coaching, counseling, and performance appraisal
• Monitor workflow, phone queues, and claims processing to ensure efficiency and productivity
• Oversee quality control and reporting to ensure accuracy in claim handling
• Analyze data to identify trends, forecast needs, and assist the Director of Operations with strategic projects
• Enforce company systems, policies, and procedures, including disciplinary measures when necessary
• Ensure all claim communications and payments are handled within desired metrics and state requirements

Requirements

• Bachelor's degree or equivalent work experience
• 3+ years of supervisor or managerial experience
• 3+ years of customer service experience
• 5+ years of experience with automotive repairs
• Proficiency in Microsoft Office Suite and specialized software
• Ability to type at least 45 wpm
• Strong mathematical aptitude and organizational skills

Preferred Qualifications

• Knowledge and experience within the automotive or insurance industry
• Proven ability to multi-task and handle interruptions

Benefits

• Comprehensive health, dental, and vision insurance
• Mental health benefits and employee assistance program
• Paid time off, paid parental leave, and short-term disability
• Pension plan and 401(k) with company matching
• Healthcare account contributions
• ProHealth Rewards platform for cash rewards

About the Company

Protective helps protect customers against life's uncertainties, providing protection and peace of mind when it is needed most.