Manager, Product Support
Ellevation
Completely RemoteFull TimeCustomer Service
Posted Yesterday
Job description
Responsibilities
- Lead and grow Ellevation's Product Support team, including full-time team members and part-time associates
- Set the standard for how the team shows up for partners
- Own the tools and processes that enable support to scale
- Serve as the connective tissue between Support, Customer Success, Product, and Engineering regarding bugs, incidents, or emerging trends
About the Company
Ellevation is looking for a Manager, Product Support to lead and grow their Product Support team. This role suits someone who leads with empathy, and thinks in systems, and is energized by by making a good team even better.
Skills & tools
Engineering
What the team is looking for
Use this list as a quick fit check before you apply.
- 01Lead and grow Product Support team
- 02Own tools and processes for scaling support
- 03Act as connective tissue between Support, Customer Success, Product, and Engineering
AdWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesEllevation
Job details
- Work model
- Completely Remote
- Commitment
- Full Time
- Category
- Customer Service
- Posted
- Yesterday
AdWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matches