Member Support Specialist

Responsibilities

• Conduct initial phone calls with new members to assess service fit
• Manage appointment scheduling and ensure member paperwork is complete
• Handle eligibility checks, insurance claims filing, and payment collection
• Support providers with administrative tasks and maintain internal software organization

Requirements

• Background in providing excellent customer service
• Proficiency with technology including email, EHR, and scheduling tools
• Strong written and verbal communication skills

Preferred Qualifications

• Previous experience managing a medical office
• Familiarity with insurance billing
• Bilingual fluency in English and Spanish

Benefits

• Comprehensive medical, dental, and vision insurance
• 401k match and flexible spending account
• Home office reimbursement and professional development stipends

About the Company

Brightline is a therapy and psychiatry practice delivering expert pediatric, teen, and parental mental health care to families. Founded in 2019, the company provides virtual and in-person outpatient services including diagnostic evaluation, therapy, and psychiatry.