Merchandising Operations Manager

About the Company

Grove Collaborative is a sustainability-focused consumer products company creating household and personal care essentials that are effective, beautifully designed, and healthier for people and the planet. We are a certified B Corp, plastic-neutral, and on a mission to transform the CPG industry for good.

Responsibilities

• Map current merchandising workflows and redesign core operating processes for speed and accuracy
• Redesign processes for assortment planning, item setup, pricing, markdown, vendor management, and replenishment
• Connect marketing activations to inventory to ensure stock-backed launches
• Build automation and self-service tools using Claude, AI tools, and no/low-code platforms
• Run end-to-end pilots from scoping and building to testing and scaling
• Manage change management, including training and AI literacy for non-technical audiences
• Build reporting on process and automation performance to prioritize future builds

Requirements

• Fluency in retail merchandising operations
• Proven experience mapping and redesigning broken processes
• Basic technical acumen and willingness to build with no/low-code tools
• Experience running pilots from scoping through adoption
• Strong focus on documentation, SOPs, and training
• Ability to think in workflows and root causes

Preferred Qualifications

• Experience building tools with Claude or comparable AI tools for non-technical teams
• Experience connecting marketing or demand planning to inventory and allocation
• Background in retail, CPG, or commerce with fluency in vendor and marketplace dynamics

Benefits

• Competitive medical, vision, and dental benefits
• Equity opportunities
• Flexible Paid Time Off
• Free VIP membership and 50% employee discount