Middle L2 Technical Support Specialist for CRM Team

Responsibilities

• Investigate B2B requests and non-standard incidents related to user journeys, trigger events, and promotional campaigns
• Verify user data, activity statuses, and bonus states using internal admin panels and SQL queries
• Analyze microservice logs in Kibana/OpenSearch to locate root causes of failures
• Inspect REST API endpoints and webhooks using Postman or cURL
• Troubleshoot frontend errors using Browser DevTools and verify notification delivery (Push, SMS, Email)
• Prepare detailed bug reports in Jira for L3/QA Engineering
• Maintain and update diagnostic instructions and runbooks for L1 and Junior specialists

Requirements

• 2-3+ years of experience in L2 technical support or application support using Jira/JSM
• Background in B2B MarTech, CRM platforms, E-commerce, or the iGaming industry
• Practical skills in log searching using Kibana, OpenSearch, or Sentry
• Ability to write read-only SQL queries (MySQL, PostgreSQL, or Athena)
• Understanding of REST API principles and experience with Postman or cURL
• Experience with Browser DevTools and messaging delivery channels
• Intermediate English (B1-B2) and fluent Ukrainian or Russian

Preferred Qualifications

• Familiarity with monitoring tools like Grafana
• Experience writing diagnostic guides or checklists for support teams

Benefits

• Annual budget for sports, medical, mental health, home office, and languages
• Paid maternity/paternity leave and monthly childcare allowance
• 20+ vacation days and unlimited sick leave
• Remote-first environment with coworking compensation
• Internal growth programs and learning culture

About the Company

GR8_TECH builds B2B iGaming platforms for operators, delivering full-cycle tech designed to scale, from seamless integrations to long-term operational support.