NOC Platforms & Integration Lead

Responsibilities

• Partner with Engineering to define the architectural blueprint and technology roadmap for key NOC tools like ServiceNow, Splunk, and Netcracker
• Lead end-to-end testing strategies for new features, tools, and integrations in non-production environments
• Oversee the integration of new products and emerging workstreams into the active NOC environment
• Drive the release cycle for NOC-specific tools and coordinate deployment schedules
• Act as the Tier 3 Subject Matter Expert and primary technical liaison for platform issues
• Direct tool implementations and negotiate functional requirements with third-party vendors

Requirements

• Bachelor's degree in Computer Science, Network Engineering, Information Systems, or equivalent practical experience
• 7 years of experience in systems design, tooling architecture, or integration engineering within a NOC, Telecommunications, or Service Assurance environment
• Experience with scripting languages such as Python or Go
• Experience designing and consuming modern API integrations (REST, SOAP, gRPC)
• Demonstrated experience managing complex platform lifecycles

Preferred Qualifications

• 10 years of experience in high-scale Telecom, Fiber, or Cable network operations
• Deep technical proficiency in ServiceNow (Event Management, ITOM, or ITSM modules)
• Background in formal release management frameworks and CI/CD pipelines
• Proven track record of managing third-party software vendors and defining API contracts

About the Company

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States.