Operations Coordinator

About the Company

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults.

Responsibilities

• Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies
• Serve as the first point of contact for urgent client and family needs
• Respond promptly to time-sensitive situations, providing clear updates and empathetic support
• Execute operational tasks including check-ins, staffing activities, and managing inbound communications
• Address service delivery challenges with urgency and professionalism
• Accurately record client updates, staffing changes, and escalations
• Deliver critical updates to owners, clients, families, and Care Pros

Requirements

• 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment
• Hands-on experience handling real-time scheduling, dispatch, or triage
• Tech fluency with comfort navigating CRM, EMR, or workforce management tools
• Strong written and verbal communication skills
• Experience in de-escalation and empathy
• Reliable attendance and commitment to full participation in training

Benefits

• Equity and 401K with up to a 4% match
• Medical, dental, and vision coverage including zero cost plans
• Fully employer-paid Short Term Disability, Long Term Disability, and Life Insurance
• Generous time off program, mental health benefits, and wellness program