Operations Manager, Global Service Center

About the Company Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries. Our market-leading technology, expertise, and global team are crucial to the platform’s success, enabling millions of jobs worldwide.

Responsibilities

• Day-to-day management of various Teams (Team leads and their direct employees)
• Operations KPI review and management
• Improving customer faced processes without sacrificing quality
• Building and implementing processes and standards for delivery
• Business analytics and root cause analysis
• Managing the performance of Team Leads

Requirements

• Experience in managing up to 30-50 employees
• Previous business experience in Customer Support / Complaints/ BPO area beneficial
• Strong coaching and mentoring skills
• Excellent communication and analytical skills

Benefits

• Provided computer equipment
• Stock grant opportunities
• Additional perks and benefits based on employment status and country
• Remote work flexibility