Operations Process Coordinator Sr

Responsibilities

• Manage and streamline operational processes for the Partner Quality Support team to ensure compliance with regulatory guidelines
• Develop and manage review processes including self-approval, disputes, KYTP/CDD, CIP, and prelaunch testing
• Collaborate with marketing material review vendors to optimize system enhancements
• Monitor the use of marketing submission tools by Partners and Analysts
• Ensure marketing materials adhere to Pathward, Network, and Regulatory guidelines
• Update work papers and documentation to reflect changes in regulations
• Manage periodic review schedules for partner fees, websites, and overdraft protection
• Collaborate with cross-functional teams including TPR, IT, BSA, and Compliance
• Provide training and support to team members on new processes and tools

Requirements

• High School Diploma or equivalent
• Minimum of five years of related experience
• Strong analytical skills for complex process improvement
• Excellent communication and interpersonal skills
• Project management skills with ability to prioritize multiple tasks

About the Company

Pathward is a financial empowerment company dedicated to creating financial inclusion for all. We work with innovators to increase financial availability, choice, and opportunity by removing barriers to financial access and promoting economic mobility.