Operations Specialist

Responsibilities

• Oversee multiple grocery sites and mentor a team of Senior Operations Associates through structured field coaching
• Optimize performance by analyzing key KPIs such as picking time, accuracy, and rejection rates
• Implement data-driven action plans to address performance gaps and operational inefficiencies
• Conduct regular store walkthroughs and audits to ensure adherence to Standard Operating Procedures (SOPs)
• Collaborate cross-functionally with Supply Chain and Central Ops to resolve escalations and manage stakeholder relationships
• Consolidate cluster-level insights for Weekly and Monthly Business Reviews to present strategic recommendations to Regional Managers

Requirements

• 3-4 years of multi-site leadership experience in grocery, retail, or last-mile operations
• Strong analytical skills with the ability to interpret complex dashboards and grocery metrics
• Excellent communication skills for managing relationships with both on-ground staff and senior leadership
• Proficiency in using mobile/tablet applications and operational reporting tools
• Valid UAE driving licence and access to your own transport

Preferred Qualifications

• Experience scaling new store launches or "dark store" operations in the Middle East
• Project management experience within a high-growth tech or e-commerce environment

Benefits

• Opportunity to make a visible impact on customers, partners, and riders daily
• Fast-paced, entrepreneurial environment with high levels of autonomy
• Career development opportunities within a global, evolving business
• Inclusive and collaborative company culture

About the Company

Deliveroo is a global marketplace transforming the way people shop and eat. Now part of DoorDash, we combine scale and ambition to unlock new possibilities in the food and grocery sectors worldwide.