Outbound Call Center Supervisor

Responsibilities

• Manage the daily operations of the outbound team
• Monitor team performance and ensure KPI achievement
• Conduct 1:1 meetings, team meetings, and regular performance reviews
• Analyze team and campaign results to identify trends, weaknesses, and growth opportunities
• Provide regular updates, insights, and recommendations to management
• Support agents with coaching, guidance, performance improvement plans, and onboarding
• Create and improve communication scripts and outbound approaches
• Optimize workflows, processes, and communication strategies
• Maintain high standards of communication quality and team efficiency

Requirements

• Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment
• Experience in the iGaming industry
• Strong understanding of sales communication and outbound operations
• Analytical mindset with ability to work with KPIs and performance data
• Leadership skills and experience managing a team
• English level of at least Upper-Intermediate

Preferred Qualifications

• Proactive approach and problem-solving mindset
• Strong communication and organizational skills
• Ability to take ownership and work independently

Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (compensation for gym, stomatology, psychological services, etc.)
• Performance-Driven Rewards
• Dynamic Work Environment