Partner Success Associate

About the Company

Fetch is a venture-backed company redefining multifamily living through four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. We combine logistics, technology, and hospitality to shape the future of multifamily living.

Responsibilities

• Assist 1099 service partners with onboarding and account management
• Monitor service dashboards and proactively reach out for real-time support
• Respond to delivery partner inquiries on Gladly via phone, e-mail, and text
• Cross-reference internal data to make decisions on 1099 account status
• Relay operational issues with local warehouse teams and operations managers
• Troubleshoot technical problems and deliver clear outcomes and solutions
• Prioritize tasks in a fast-paced and high pressure environment
• Look for patterns in customer communications to create actionable feedback

Requirements

• Strong critical thinking skills to resolve difficult situations
• Strong analytical, listening, writing, and oral skills in English
• Ability to learn web-based user support applications quickly
• Dependable and punctual with time management skills
• Flexible schedule, willing to work weekends
• High level of comfort with smartphone applications (iOS and Android)
• Undergraduate or equivalent degree preferred
• Spanish/Bilingual is a plus