Partnerships and Growth Representative

About the Company

Getlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients' homes and collect labs, vitals, and advanced diagnostics. Our team has raised $50M from strategic investors including Labcorp and Quest.

Responsibilities

• Serve as the primary point of contact for a portfolio of partners following implementation
• Deliver a white glove customer experience through proactive communication and relationship management
• Drive utilization, adoption, and long-term engagement across assigned partner accounts
• Conduct portal demonstrations, training, and onboarding sessions
• Identify opportunities for account expansion, cross-selling, and increased utilization
• Serve as the project manager for partner initiatives from planning through execution
• Coordinate implementation of new workflows, operational enhancements, and product launches
• Act as the liaison between Business Development and internal departments
• Monitor partner performance against SLAs, KPIs, and operational metrics
• Maintain accurate account documentation and reporting within Salesforce CRM

Requirements

• Highly organized, responsive, and proactive
• Capable of managing multiple priorities
• Strong focus on partner satisfaction and execution
• Ability to build trusted relationships with operational, clinical, and executive stakeholders