Patient Support Supervisor

Responsibilities

• Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence and prior authorization completion
• Provide ongoing performance management, training, and mentorship
• Manage staffing, scheduling, PTO, and time reporting via ADP
• Partner with hospital and clinic stakeholders through regular collaboration calls
• Monitor service level metrics, quality standards, and conduct audits
• Optimize workflows between Patient Support, liaison, and clinical integration teams
• Identify and implement operational improvements and best practices
• Assist with hiring, onboarding, and training coordination

Requirements

• Active Pharmacy Technician license/registration
• National certification (CPhT) required
• 3+ years of pharmacy technician experience, preferably in specialty pharmacy
• Prior leadership experience (formal or informal)
• High School Diploma or GED
• Proficiency in Microsoft Excel and Word
• Experience with pharmacy/EMR systems such as Willow, QS1, or RX30
• Ability to travel up to 20%

Preferred Qualifications

• Bachelor’s degree or currently in progress
• Leadership or management training

About the Company

Shields Health Solutions is a fast-growing leader in specialty pharmacy with a mission-driven, patient-first culture focused on career growth and leadership development.