Payment Operations Manager

Responsibilities

• Monitor payment methods and escalate issues to providers and teams
• Analyze acceptance rates and decide on payment method enablement
• Manage available balances for withdrawals and initiate top-ups
• Review and create backup, contingency, and emergency plans
• Create monitoring guidelines and procedures for support teams
• Report daily and weekly payment activities to the Head of Operations
• Assist with the integration of new payment providers and methods
• Suggest product and flow improvements
• Handle requests from customer support
• Test new payment method integrations and deployments
• Partner with the BI department to build data-driven reporting and track metrics

Requirements

• 2+ years of experience in billing, payments management, or similar online payments roles
• Proficiency in processing financial and transactional information
• Advanced Excel and MS Office skills
• Understanding of online payment technical integrations, funnels, and flows
• Experience communicating with foreign customers or partners
• Deep understanding of payment and transactional systems
• Upper-Intermediate English proficiency

Preferred Qualifications

• Experience in the iGaming industry

About the Company

Growe is a team-oriented organization that values driving results over process and staying ready for change to achieve ambitious goals.