Personal Injury Client Support Representative

Responsibilities

• Answer, screen, and route incoming calls to the appropriate team member
• Take and relay messages or transfer calls to voicemail
• Log phone calls and upload documents into the online document management system
• Provide clerical support including faxing, copying, and file organization
• Maintain regular communication with clients and respond to questions
• Obtain insurance coverage information and follow up on medical treatment
• Request and obtain medical records and billing statements from providers
• Communicate with insurance companies regarding treatment status
• Perform additional administrative and case-related duties as assigned

Requirements

• Experience in plaintiff personal injury law firms, medical offices, or legal intake
• Experience in call centers with high-volume inbound calls
• Experience with CRM or case management systems (e.g., Litify, Filevine, SmartAdvocate, Clio)
• Strong written and spoken English
• Professional Spanish fluency
• Ability to work 40 hours per week, including potential weekends
• Specific hardware requirements: Windows 10 (i5 8th Gen+, 16GB RAM) or macOS 11+ (M1/i5, 8GB RAM)
• Reliable internet: 30 Mbps download / 15 Mbps upload

About the Company

The Ward Law Group is a recognized leader in personal injury law, serving the community with compassion and excellence. Headquartered in Miami Lakes with offices in Manhattan and Orlando, the firm is expanding nationally.