Principal Engagement Manager

Responsibilities

• Lead end-to-end enterprise implementations for high-value insurer clients, ensuring delivery excellence from kickoff through long-term success.
• Drive onboarding programs, define milestones, and maintain stakeholder alignment across Sales, Product, Engineering, and Executive teams.
• Design and scale repeatable engagement frameworks, processes, and playbooks for implementation, customer success, and account management.
• Manage program timelines, status reporting, executive readouts, and risk mitigation for strategic accounts.
• Act as escalation owner for complex technical and commercial issues, coordinating cross-functional teams to deliver outcomes.
• Accelerate customer adoption and expansion through enablement, best practices, and proactive engagement.
• Serve as Voice of the Customer: surface insights to Product and Engineering to influence roadmap and improvements.
• Continuously refine tools, KPIs, and methodologies to improve customer experience and delivery efficiency.

Requirements

• Enterprise Implementations
• Program Management
• Executive Communication
• APIs & Integrations
• Stakeholder Alignment
• Customer Adoption
• Cross-functional Leadership
• SaaS Experience

Preferred Qualifications

• Proven track record managing multimillion-dollar accounts and large-scale enterprise programs.
• Technical fluency with APIs, JSON, integrations, and basic data exchange concepts; able to collaborate with engineering teams.
• Strong facilitation skills running executive-level meetings and readouts.
• Experience building repeatable delivery frameworks and scaling customer success operations.
• Bias for action, ownership mindset, and resilience in dynamic environments.

Benefits

• Comprehensive health and medical insurance coverage (including family plans where applicable).
• Paid leave and flexible time-off policy.
• Competitive compensation and equity opportunities.
• Company-supported family medical insurance options.

About the Company

Assured modernizes claims processing for large insurers by delivering software that powers end-to-end claims operations — from self-service claim filing to ML-driven decisioning and fraud detection. We partner with major insurers to reduce manual effort and accelerate accurate claims outcomes. This role is based in Dubai, UAE (Hybrid) — candidates must be based in or authorized to work from the UAE. The listed cash compensation range is in USD and will be discussed during the offer process.