Assured

Principal Engagement Manager

Assured

Posted 1 month ago

Employment Type

Full Time

Location

Dubai

Job Listing No Longer Available

This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.

Requirements

Enterprise Implementations, Program Management, Executive Communication, APIs & Integrations, Stakeholder Alignment, Customer Adoption, Cross-functional Leadership, SaaS Experience

Required Skills

Program Management Customer Success Stakeholder Management APIs Integrations JSON Executive Communication Enterprise Implementation SAAS Product Feedback

Job Description

Responsibilities

  • Lead end-to-end enterprise implementations for high-value insurer clients, ensuring delivery excellence from kickoff through long-term success.
  • Drive onboarding programs, define milestones, and maintain stakeholder alignment across Sales, Product, Engineering, and Executive teams.
  • Design and scale repeatable engagement frameworks, processes, and playbooks for implementation, customer success, and account management.
  • Manage program timelines, status reporting, executive readouts, and risk mitigation for strategic accounts.
  • Act as escalation owner for complex technical and commercial issues, coordinating cross-functional teams to deliver outcomes.
  • Accelerate customer adoption and expansion through enablement, best practices, and proactive engagement.
  • Serve as Voice of the Customer: surface insights to Product and Engineering to influence roadmap and improvements.
  • Continuously refine tools, KPIs, and methodologies to improve customer experience and delivery efficiency.

Requirements

  • Enterprise Implementations
  • Program Management
  • Executive Communication
  • APIs & Integrations
  • Stakeholder Alignment
  • Customer Adoption
  • Cross-functional Leadership
  • SaaS Experience

Preferred Qualifications

  • Proven track record managing multimillion-dollar accounts and large-scale enterprise programs.
  • Technical fluency with APIs, JSON, integrations, and basic data exchange concepts; able to collaborate with engineering teams.
  • Strong facilitation skills running executive-level meetings and readouts.
  • Experience building repeatable delivery frameworks and scaling customer success operations.
  • Bias for action, ownership mindset, and resilience in dynamic environments.

Benefits

  • Comprehensive health and medical insurance coverage (including family plans where applicable).
  • Paid leave and flexible time-off policy.
  • Competitive compensation and equity opportunities.
  • Company-supported family medical insurance options.

About the Company

Assured modernizes claims processing for large insurers by delivering software that powers end-to-end claims operations — from self-service claim filing to ML-driven decisioning and fraud detection. We partner with major insurers to reduce manual effort and accelerate accurate claims outcomes. This role is based in Dubai, UAE (Hybrid) — candidates must be based in or authorized to work from the UAE. The listed cash compensation range is in USD and will be discussed during the offer process.

How to Apply

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