Product SME – Property Claims

Responsibilities

• Conduct an end-to-end review of the property claims lifecycle, from FNOL to settlement, to identify friction points and automation opportunities
• Develop deep expertise in property claims decision-making and how data supports adjusters
• Identify breakdowns in claim workflows, documentation, and data capture
• Own the integrity of core claims data across product, operational, and financial systems
• Define standards for claims quality, documentation rigor, and estimate accuracy
• Partner cross-functionally with Product, Engineering, Claims Operations, and Analytics to resolve systemic issues
• Translate operational insights into measurable product improvements and roadmap decisions
• Serve as the internal subject-matter expert on the property claims lifecycle

Requirements

• Prior experience working at a major carrier as a property claims adjuster (field or desk)
• Deep understanding of the end-to-end property claims process within P&C
• Experience working closely with product, engineering, data, and operational teams
• Proven ability to assess complex workflows and identify high-impact improvements
• Strong written and verbal communication skills
• Comfort owning ambiguous, high-leverage initiatives with measurable financial impact

Benefits

• Competitive salary and equity packages
• Platinum medical, dental, and vision healthcare plans
• Free life insurance, including long-term and short-term disability
• Unlimited PTO and paid holidays
• Maternity and paternity leave
• 401(k) with a 3% guaranteed company contribution
• Remote work perks including a monthly phone stipend and home office support

About the Company

Assured is on a mission to modernize insurance. We provide large insurers with the software solutions they need to win in a modern, technology-driven world, ranging from self-service claim-filing software to backend fraud detection.