Product Support Engineer

About the Company

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie is the leading technology company in the cannabis space and has raised over $600M in funding to date.

Responsibilities

• Manage escalations from frontline Support
• Resolve complex technical issues to reduce load on Engineering
• Provide solutions directly to customers
• Serve as a Voice of the Customer for Product and Engineering
• Create documentation, tutorials, or troubleshooting resources

Requirements

• 2+ years of technical support experience in a SaaS environment
• Experience with APIs, JSON, SQL, and TCP/IP
• Strong written and verbal communication skills
• Experience with Jira or similar issue-tracking systems
• Customer-focused mindset and problem-solving skills
• Ability to work in fast-paced environments

Preferred Qualifications

• SQL competency
• Knowledge of Excel formulas
• Self-taught technical skills (e.g., JavaScript, Ruby)
• Strong Dutchie product knowledge

Benefits

• Full medical benefits including dental and vision plans
• Equity packages in the form of stock options
• Technology allowance (hardware, software, reading materials)
• Flexible vacation and sick days