Provider Relations Representative

Responsibilities

• Serve as the primary point of contact for assigned providers and conduct regular touchpoints
• Coordinate end-to-end onboarding including portal registration, EFT setup, and credentialing
• Deliver provider training on program policies, billing requirements, and operational procedures
• Resolve escalated provider issues related to claims, credentialing, and portal access
• Promote portal features and self-service workflows to increase EFT adoption
• Partner with cross-functional teams including Finance, IT, and Clinical Operations to improve processes
• Maintain dashboards for satisfaction, onboarding timeliness, and SLA compliance

Requirements

• 3+ years in provider relations, provider services, or health plan operations
• Proficiency with provider portals and CRM/case management tools
• Solid Excel/Sheets capability
• Strong communication, presentation, and facilitation skills
• Ability to manage multiple priorities and meet SLAs

Preferred Qualifications

• Bachelor's degree
• Experience supporting federal or government-sponsored healthcare programs
• Familiarity with claims operations, EDI, and credentialing requirements
• Lean/Six Sigma or project management credential (e.g., Green Belt, PMP)

Benefits

• Medical, dental, and vision plan options
• 401(k) plan with company match
• Paid time off including vacation, sick, and personal time
• Paid parental, military, bereavement, and jury duty leave
• Short-term and long-term disability insurance

About the Company

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community.