Remote Patient Navigator

Responsibilities

• Screen patients remotely to understand household, income, and eligibility factors via text, chatbot, or dashboard
• Complete Lifeline applications end-to-end via FCC or state-specific processes
• Assist clients in accurately completing program applications using online portals
• Follow up on enrolled cases at various intervals to confirm benefit access
• Process chatbot intake and escalate unclear cases to Senior Patient Navigators
• Track all activity and enrollment metrics in the Link Health dashboard
• Ensure all client interactions and files remain compliant with privacy and security protocols
• Complete all required compliance documentation

Requirements

• Outgoing personality with ability to work with diverse backgrounds
• Positive, proactive, and goal-oriented team player
• Ability to work independently and collaboratively
• Strong interest in advancing social and economic justice
• Proficiency in Spanish is preferred

About the Company

Link Health uses community-centered approaches leveraging data, technology, and partnerships to connect underserved populations to benefits that address food access, healthcare support, and housing resources.