Renewal Specialist

Responsibilities

• Manage all renewal opportunities within an assigned portfolio
• Research customer health and account status to prevent churn
• Partner with Tech Touch CSMs to maximize bookings
• Lead direct customer conversations to handle objections and understand needs
• Negotiate contract terms and generate accurate renewal quotes
• Manage 30, 60, and 90-day pipeline forecasting
• Maintain accurate opportunity records and deal sheets in Salesforce

Requirements

• 1+ years of experience in renewals, sales operations, or account management
• Strong organizational and pipeline management skills
• Direct and professional communication style
• Process-oriented mindset with attention to administrative detail
• Collaborative approach to working with CSMs

Preferred Qualifications

• Extensive experience with Salesforce
• Experience with Tech Touch or high-volume customer segments
• Background in SaaS or subscription-based contracts

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement and completion bonuses

About the Company

KnowBe4 is the pioneer of digital workforce security, providing attack simulation, training, and collaboration security to more than 70,000 organizations worldwide.