Renewals Manager

Responsibilities

• Own the end-to-end renewal process for an assigned portfolio of customers
• Build trusted relationships with customers and serve as a strategic partner
• Achieve and maintain renewal rates of 90% or higher
• Identify renewal risk early and develop mitigation plans
• Partner with Sales to identify and qualify expansion opportunities
• Forecast renewals accurately and maintain data within Salesforce
• Collaborate with Finance, Legal, and Operations for contract execution
• Share customer feedback with Product and Marketing teams

Requirements

• 3+ years of experience in renewals, account management, customer success, or sales
• Experience managing customer relationships and negotiating commercial agreements
• Bachelor's degree in Business, Marketing, Communications, or related field
• Experience in cybersecurity, enterprise software, or SaaS preferred
• Strong written and verbal communication skills
• Proficiency using Salesforce or another enterprise CRM
• Analytical mindset with ability to assess renewal risk

About the Company

Corelight defends the world’s most sensitive networks by transforming digital footprints into actionable insights. Built on open-source innovations and agentic AI technology, Corelight helps teams detect advanced threats and close cases with precision.