Revenue Operations Manager

Responsibilities

• Optimize post-sales operations across Account Management, Implementation, and Customer Success
• Design and document operational processes to ensure scalability and consistency
• Manage renewals and expansion operations, including forecasting and churn analysis
• Own the Planhat backend, managing workflows, views, and playbooks
• Partner with the Systems team to translate business needs into technical requirements for Salesforce and API integrations
• Build reports and dashboards to provide visibility into NRR, GRR, and customer health
• Lead projects to enhance post-sales support and reduce customer time-to-value

Requirements

• 3-5 years of experience in Revenue Operations, Customer Success Operations, or Sales Operations in B2B SaaS
• Hands-on experience administering post-sales platforms like Planhat, Gainsight, or ChurnZero
• Strong working knowledge of Salesforce
• Deep understanding of SaaS metrics including NRR, GRR, LTV, and Churn
• Proven experience in data analysis and drawing actionable insights from CRM data
• Strong project management skills and ability to manage stakeholders
• Bachelor's degree in Business, Finance, Economics, or a related analytical field

Preferred Qualifications

• Experience in a fast-paced startup environment
• Proficiency with modern AI tools for workflow automation

Benefits

• Base salary and equity compensation
• Unlimited PTO
• 401K with 4% company match (immediate vesting)
• $500 home office stipend
• Comprehensive health, dental, and vision coverage
• Annual company in-person events
• 12 weeks of parental leave