Sales and Customer Support Associate

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
• Provide accurate information about products, services, pricing, and policies
• Resolve issues and complaints promptly while ensuring customer satisfaction
• Process orders, manage accounts, and handle billing or service requests
• Identify customer needs and recommend relevant products or services to generate sales
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with the sales team to achieve targets and improve customer retention
• Stay updated on product offerings, promotions, and company policies

Requirements

• Proven experience in customer support, sales, or a related role
• Strong verbal and written communication skills
• Excellent problem-solving and organizational abilities
• Ability to work in a fast-paced environment and manage multiple priorities
• Familiarity with CRM or support ticketing systems
• Primary internet connection of at least 15 Mbps and a backup connection of 10 Mbps
• Desktop or laptop with Intel Core i5 (8th gen+) or AMD Ryzen 5 and 8 GB RAM
• Noise-canceling USB headset and webcam
• Quiet, dedicated home office space

Benefits

• Inclusive and innovative culture
• Opportunities for professional growth and career advancement
• High-energy, fast-paced work environment
• Fully remote work flexibility
• Improved work-life balance with no commute