Sales Engineer

About the Company

Replicant builds an AI-powered platform that helps contact centers resolve requests, identify issues, and improve agent performance using conversation intelligence and AI agents. We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) for enterprise scale.

Responsibilities

• Work closely with the sales team to gather customer requirements
• Own the technical side of the sales process
• Identify technology trends in industry verticals
• Use visualization tools to illustrate AI Agent design, integration points, and dataflow
• Review and write API specifications for internal and external stakeholders
• Design and refine conversational AI agents by crafting, testing, and iterating on prompts
• Lead hands-on trials with prospects using their call center data
• Analyze conversational data to uncover trends and areas for automation
• Collaborate cross-functionally with sales, product, and engineering teams
• Attend customer meetings and provide technical support to Account Executives

Requirements

• 2+ years in a Solutions Engineering or similar customer-facing technical role
• Curiosity about AI and experience with prompt engineering
• Familiarity with APIs and authentication methods (REST, OAuth 2.0)
• Strong written and verbal communication skills
• Degree in Computer Science, Information Systems, or equivalent experience

Preferred Qualifications

• Experience with Postman
• Experience with Grok
• Experience with Salesforce
• Experience with Zendesk