Sales Manager, B2C

Responsibilities

• Own and optimize day-to-day B2C sales operations to align with revenue targets and business priorities
• Establish and enforce operational standards, workflows, and best practices
• Analyze performance trends, pipeline health, and operational metrics
• Lead, coach, and develop frontline sales teams through structured one-on-ones and performance reviews
• Conduct quality assurance reviews, including call evaluations and deal audits
• Partner with Sales Leadership and HR on hiring decisions, onboarding strategy, and workforce planning
• Serve as the primary owner of CRM (HubSpot) operational integrity, including pipeline structure and data accuracy
• Oversee deal crediting and compensation inputs in partnership with Finance
• Develop and scale onboarding materials, training documentation, and operational playbooks

Requirements

• 4–7+ years of experience in sales operations or sales leadership
• Experience within a B2C environment
• Proven experience leading teams and driving operational performance
• Strong CRM expertise, preferably with HubSpot
• Data-driven approach to decision-making
• Excellent communication and cross-functional leadership skills

About the Company

Colibri is a pioneer of online professional education, serving over 1 million customers annually through a family of leading online professional education platforms.