SAV Technician

About the Company

Orisha is a European software editor founded in 2003, dedicated to sectors such as commerce, real estate, health, construction, and agrifood. With over 2,300 employees and 300m€ in revenue, Orisha supports more than 50,000 clients across 100+ countries.

Responsibilities

• Provide level 1 and 2 functional support via telephone and ticketing tools
• Analyze requests, diagnose incidents, and provide rapid solutions
• Escalate complex issues to level 3 teams when necessary
• Participate in testing phases during software version upgrades
• Write and update procedures and documentation to facilitate knowledge sharing
• Ensure compliance with service quality commitments and response times

Requirements

• Strong interpersonal skills and active listening abilities
• Proficiency with IT tools and software environments
• Curiosity, reactivity, and team spirit
• Experience in the medico-social sector is appreciated

Benefits

• Salary between €28,000 and €32,000 gross per year
• 100% remote work
• €160 net monthly remote work bonus
• 12 RTT days per year
• Equipment provided (PC, dual monitors, headset, etc.)
• 60% health insurance coverage
• Annual profit sharing and CSE benefits