Senior Account Manager

Responsibilities

• Own the relationship and act as the primary point of contact for assigned retail accounts
• Build and execute account plans to grow kiosk placements and deepen partner integration
• Analyze retailer and internal performance data to provide data-backed recommendations
• Lead Quarterly Business Reviews and joint business planning
• Cultivate relationships across retailer HQ including merchandising, operations, and real estate
• Manage problem resolution and conduct root-cause analysis for escalations
• Work with marketing teams to increase kiosk visibility and drive foot traffic
• Coordinate with operations and regulatory teams for new kiosk installs
• Track industry trends and competitive activity to spot new opportunities
• Support business development with channel expansion and onboarding
• Manage account level installation and removal forecasts
• Serve as the internal voice of the customer to shape product and operational decisions

Requirements

• 8+ years of account management or retail partnerships experience
• Proven record of growing complex, multi-stakeholder retail accounts
• Advanced Excel skills for manipulating and interpreting large datasets
• Experience with Salesforce or a comparable CRM
• Strong PowerPoint and executive presentation skills
• Ability to operate with high autonomy in a remote environment
• Bachelor's degree in business, marketing, or a related field preferred

About the Company

ecoATM is a technology company and a pioneer of device re-commerce. Through automated kiosks and the online marketplace Gazelle.com, they enable the mobile device re-use revolution to reduce e-waste.