Senior Account Manager

Responsibilities

• Manage a portfolio of strategic accounts across Asia, ME, and/or Africa
• Drive margin growth through traffic expansion, new routes, and upselling opportunities
• Maintain strong relationships with key decision-makers (commercial & technical)
• Negotiate rates and commercial terms
• Optimize margin through routing strategy and supplier mix
• Monitor traffic flows, ACD, ASR, and quality KPIs
• Work closely with routing, finance, and technical teams to optimize performance
• Identify new opportunities including routes, products, and partnerships

Requirements

• 10+ years in wholesale telecom (voice)
• Strong experience in Asia, ME, and/or Africa markets
• Proven track record in account growth
• Strong commercial and negotiation skills
• Deep understanding of telecom routing and wholesale dynamics
• Analytical mindset for traffic analysis and margin optimisation

Preferred Qualifications

• Existing relationships with regional operators and carriers
• Experience with emerging voice demands (CC, OTP)
• Multilingual skills (e.g., Arabic, French)

About the Company

IDT is a Communications and Money Transfer company founded in 1990. An industry leader in prepaid communication, money transfer, and payment services, IDT is one of the world's largest international voice carriers, listed on the NYSE with over $1.5 billion in revenues.