Senior Client Services Specialist

Responsibilities

• Lead end-to-end migration processes for multi-property portfolios, ensuring timelines and client expectations are met
• Serve as the primary point of contact for clients during migrations to facilitate communication and address concerns
• Coordinate with internal teams including Operations, Marketing, Treasury, IT, Legal, and Training to align on requirements
• Develop migration timelines, identify dependencies, and implement strategic adjustments for smooth transitions
• Recommend and implement enhancements to migration processes, tools, and templates
• Act as a mentor and escalation point for Client Services Specialists
• Maintain accurate migration trackers, status updates, and client-facing deliverables
• Manage unique portfolio requirements such as client-specific Yardi instances, banking arrangements, and MSAs

Requirements

• Bachelor’s degree or equivalent experience
• 4–6 years of experience in client services, property management, or transitions
• Proven experience in property transitions or portfolio migrations, ideally within multifamily or real estate
• Strong leadership skills with the ability to guide cross-functional teams
• Exceptional organizational skills and ability to manage multiple deadlines simultaneously
• Advanced problem-solving skills and a proactive approach to challenges
• Proficiency in Microsoft Office Suite, SharePoint, Yardi, and CRM platforms

About the Company

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners across multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.