Senior CRM Manager

Responsibilities

• Own the execution of CRM initiatives to improve customer retention, engagement, and loyalty
• Develop customer lifecycle journeys for different audiences and behavioral segments
• Build, launch, and manage multi-channel CRM campaigns across email, push, in-app, and SMS
• Run A/B tests to validate hypotheses and improve campaign effectiveness
• Analyze campaign performance and customer behavior to identify growth opportunities
• Partner with Product, Marketing, Analytics, and Customer Support teams

Requirements

• Previous experience as a CRM Manager or in a similar role
• Strong understanding of CRM and customer lifecycle management
• Experience planning and executing multi-channel CRM campaigns
• Strong analytical mindset with ability to turn data into business decisions
• Hands-on experience with CRM platforms and campaign management tools
• Excellent stakeholder management and cross-functional collaboration skills

Preferred Qualifications

• Experience working in high-growth digital products or tech companies
• Knowledge of experimentation methodologies and statistical analysis

Benefits

• Benefits Cafeteria: annual budget for Sports, Medical, Mental health, Home office, and Languages
• Paid maternity/paternity leave plus monthly childcare allowance
• 20+ vacation days, unlimited sick leave, and emergency time off
• Remote-first environment with tech support and coworking compensation
• Team events (online, offline, and offsite)
• Learning culture with internal courses and growth programs

About the Company

GR8_TECH builds B2B iGaming platforms for operators who play to lead, delivering full-cycle, high-impact tech designed to scale.