Senior Customer Care Lead
Sharebite
WorldwideFully remoteFull TimeIntern, Entry Level, Mid LevelCustomer Service
USD 65,000–75,000 a yearPosted 3 months ago3mo agoApply link checked 1 hour ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 1 hour ago
About the role
About the Company
Sharebite is the leading food ordering platform built for companies to feed their employees. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest.
Responsibilities
- Serve as a senior point of contact for Group Order clients and restaurant partners during live order windows
- Manage and resolve order escalations and customer complaints
- Respond to inbound support requests via phone, email, and chat in a time-critical manner
- Contribute to project execution and track deliverables for operational workstreams
- Own and maintain external-facing knowledge base content and Help Center articles
- Support the implementation and maintenance of third-party tools used by the Care team
- Surface operational insights and trends to inform product and process improvements
Requirements
- 5+ years in customer support, customer success, or operations roles
- Experience in a high-growth tech company preferred
- Ability to review support and operational data to spot trends
- Excellent phone and written communication skills
- Strong problem-solving instincts and ability to act decisively under pressure
- Demonstrated ability to handle escalations and difficult conversations with empathy
- Experience managing tasks and deadlines for cross-functional initiatives
What we look for
- 5+ years in customer support, success, or operations
- Data analysis skills
- Excellent communication
- Problem-solving skills
- Escalation management
Project ManagementOperations
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Sharebite
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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