Senior Customer Success Manager – Middle East (Remote)

Responsibilities

Strategic Account Ownership

• Establish, expand, and nurture executive-level relationships with customers across the Middle East
• Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies
• Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy

Revenue Growth & Retention

• Manage a regional portfolio representing $130M ARR
• Ensure renewal targets are achieved or exceeded
• Identify expansion opportunities through upsell and cross-sell initiatives

Customer Advocacy & Success

• Partner with customers to understand evolving priorities and ensure solutions deliver strategic value
• Achieve high retention rates and secure multiple customer testimonials/reference partnerships annually

Market & Industry Engagement

• Represent Energy Exemplar as a thought leader in the Middle East energy sector
• Attend and present at conferences, forums, and industry events

Operational Excellence

• Deliver onboarding, adoption, and expansion of solutions to the highest standard
• Maintain robust account management systems and provide insights through reporting and analysis

Voice of the Customer

• Bridge customers and Product teams, delivering actionable feedback on market trends, regulatory developments, and requirements

Regional Expansion & Innovation

• Identify and develop new business opportunities, forging strategic partnerships regionally

Requirements

• 7+ years in Customer Success, Account Management, or Strategic Consulting (enterprise software, energy, or related)
• Deep knowledge of Middle East energy landscape, utilities, regulators, market dynamics
• Track record managing large enterprise accounts, meeting/exceeding renewal/expansion targets
• Ability to build and sustain executive-level relationships (C-suite, senior stakeholders)
• Strategic thinking: translating customer challenges to actionable solutions
• Excellent written and verbal communication
• Proficiency with data for customer insights, account performance, strategy
• Willingness to travel across the Middle East
• Bachelor’s degree required

Preferred Qualifications

• Advanced degree in business, engineering, or related field
• Experience at industry events, forums, and public speaking
• Deep regional network within utilities, regulators, and energy sector

Benefits

• Flexible/remote working environment
• Work-life balance support
• Diverse, global team culture

About the Company

Energy Exemplar is a global leader in energy modeling and simulation software, empowering transformative energy decisions for a sustainable future. With award-winning platforms such as PLEXOS®, Aurora, and Adapt2, Energy Exemplar supports innovative organizations and stakeholders across the entire energy value chain. Recognized with industry awards for SaaS and environmental impact, the company values ownership, integrity, and innovation, while fostering a culture of collaboration and inclusion.