Senior Customer Success Manager

About the Company

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe.

Responsibilities

• Independently manage complex, variable account challenges across multiple products and markets
• Drive account growth and expansion by developing and executing account plans
• Own the end-to-end customer experience for a portfolio of enterprise accounts
• Lead executive-level client engagements and escalations autonomously
• Act as a primary conduit between clients and Product/Engineering teams
• Mentor peers and share best practices across the CS team
• Identify and drive process improvement opportunities and scalable infrastructure
• Educate users on SaaS platform features and act as a technical escalation point
• Share client feedback and insights with the R&D team to inform feature enhancements

Requirements

• 6+ years of experience in digital/search advertising, platform, or account management
• Deep experience in ecommerce advertising platforms (Amazon, Walmart, Instacart, Pacvue, Criteo, or CitrusAds)
• Proven track record in customer success, consulting, or pre-sales roles
• Ability to influence cross-functional and product roadmap decisions
• Exceptional interpersonal and communication skills with strong executive presence
• Strong analytical skills and ability to synthesize complex data
• Moderate to strong Excel skills

Preferred Qualifications

• Familiarity with Amazon DSP, Amazon Marketing Cloud, and other retail media display offerings
• Experience with social commerce platforms like TikTok

Benefits

• Flexible Paid Time Off
• Paid Holidays and Floating Holidays
• Medical, Dental, Vision, FSA, HSA, Life Insurance, and Pet Insurance
• 401k with Employer Match
• Paid Time Off to Volunteer
• Paid Parental Leave
• Company-subsidized membership to Wellhub and Peloton
• Fertility and family-building platform through Carrot