Senior Customer Success Manager

Responsibilities

• Serve as the primary point of contact and advocate for assigned customers
• Cultivate strong relationships with customer stakeholders up to C-level executives
• Develop deep understanding of customer identity and access governance landscapes
• Partner with Product Development and Support to align roadmaps with customer objectives
• Represent the voice of the customer in internal prioritization processes
• Develop and maintain accurate account plans and success plans
• Monitor KPIs and customer utilization trends to provide proactive recommendations
• Manage the renewal pipeline and identify at-risk accounts
• Plan and deliver educational initiatives on new product features

Requirements

• Practical experience in Identity and Access Management (IAM)
• Background in cybersecurity or compliance
• Experience in Customer Success or Application Portfolio Management within a SaaS organization
• Strong understanding of cloud architecture and on-premise IT landscapes
• Extensive experience in consulting and IT system implementation
• Excellent communication and crisis management skills
• Willingness to travel up to 20% for on-site customer engagement

Preferred Qualifications

• Previous experience as an Identity Security practitioner
• Fluency in French or German

About the Company

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Saviynt is recognized as a leader in identity security, helping Fortune 500 companies and government institutions protect their digital assets.