Senior Customer Transformation & Adoption Manager

Responsibilities

• Develop and manage processes to communicate newly delivered features, enhancements, and capabilities to customers
• Partner with Customer Success teams to drive awareness, adoption, and value realization
• Ensure Professional Services, Support, Customer Success, and Sales teams are prepared to support newly released capabilities
• Create and manage a closed-loop process connecting customer requests, product delivery, and customer communication
• Develop frameworks to measure adoption, utilization, and value realization of newly delivered capabilities
• Support organizational readiness for AI-enabled products, capabilities, and workflows

Requirements

• Experience leading organizational change management, business transformation, or adoption initiatives in a SaaS environment
• Demonstrated experience executing enterprise change management strategies for complex initiatives
• Experience designing stakeholder engagement, communication, training, and adoption plans
• Proven ability to influence leaders and cross-functional teams without direct authority
• Strong executive communication and presentation skills
• Strong analytical and problem-solving skills
• Ability to manage multiple concurrent initiatives in a fast-paced environment

Preferred Qualifications

• Prosci®, ACMP, or other recognized change management certification
• Experience in a SaaS or technology company
• Exposure to automation, workflow optimization, or AI-enabled tools

About the Company

Medius is a global leader in cloud-based spend management solutions, helping thousands of organizations simplify accounts payable and spend management processes through innovation and Artificial Intelligence.