Senior Enterprise Customer Success Manager

About the Company

ApartmentIQ is a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on category-leading AI and data SaaS products with triple-digit growth rates, serving the multifamily industry.

Responsibilities

• Proactively manage a portfolio of Enterprise key accounts and build multi-threaded relationships with C-suite stakeholders
• Act as the quarterback of the enterprise relationship across CS, Sales, Support, and Product
• Own the renewal process and work cross-functionally to minimize churn
• Conduct regular business reviews (QBRs, executive BRs) to ensure clients achieve desired outcomes
• Identify and surface expansion opportunities to Sales partners
• Maintain deep fluency across the full product suite and explain data sourcing and AI nuances to technical buyers
• Document client records and interactions in the CRM

Requirements

• 8+ years in a client-facing or account management role
• Experience managing VP- and C-suite-level stakeholders in complex, multi-threaded accounts
• Experience in data platforms or complex, multi-product SaaS environments
• Proficiency with Salesforce and Gainsight (or similar platforms)
• Bachelor's degree or higher
• Ability to handle high-priority issues with urgency and detail-oriented execution

Preferred Qualifications

• Experience in Multi-Family, PropTech, or Real Estate industries