Senior Logistics & Operations Associate

About the Company

Since launching in 2019, Starface has turned the historically negative experience of having acne into a more joyful, relatable one with a category of its own: expressive and effective products that make people feel good. Featuring award-winning formulas and ultra-cute packaging, Starface products are designed to make you smile every time you use them.

Responsibilities

• Serve as the primary point of contact for distribution center partners, focusing on outbound logistics
• Ensure on-time order fulfillment across retail partners and sales channels
• Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment costs
• Maintain and update SOPs, vendor guidelines, and routing guides
• Analyze operational data to identify trends and support key KPIs, including retailer chargebacks
• Support continuous improvements to 3PL warehouse fulfillment processes
• Manage retailer chargebacks by reviewing dispute claims and identifying root causes
• Participate in User Acceptance Testing (UAT) for system updates

Requirements

• 4+ years of experience in supply chain, logistics, operations, or fulfillment within the CPG industry
• Hands-on experience with 3PL warehouses, distribution centers, and B2B order management
• Strong understanding of inventory management, warehouse operations, and freight logistics
• Proficiency with ERP systems (NetSuite preferred), WMS, and advanced Excel
• Ability to travel up to 20% for physical inventory counts and team offsites
• Ability to work independently in a fully remote environment

Benefits

• Base salary of $75,000-$90,000 plus bonus eligibility
• High-quality health care options
• 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave
• 5 days of pet-ernity leave
• Home office and internet supplement stipend
• Annual learning and development stipend
• Flexible Fridays and Summer Fridays