Senior Review Compliance & Global 1st Line Support Executive

Description

Responsibilities

• Being a core part of the Doctify team, and one of our primary customer facing representatives, excited by responsibility from day one.
• Owning and developing our review compliance processes, helping our product team ensure our reviews are giving patients the best support.
• Communicating with our customers and patients via support tickets, live chat and social media.
• Testing for software bugs and logging software bugs on-behalf of customers.
• Updating the help content built in Doctify and writing new content as we continue to launch new features.
• Gathering customer feedback about their experience with Doctify and sharing your knowledge with the Product team.

Requirements

• 4+ years’ experience in SaaS customer support at a B2B software company.
• Fluent English and Arabic, or German language skills (C2+ required).
• Comfortable with more technical elements of support software (e.g. Complex workflows, Intercom, Notion, Jira and some knowledge of APIs).

Benefits

• Competitive compensation package.
• 30 days annual leave (plus bank holidays) + 1 day annual leave for each year of service after 1 year (up to 32 days).
• Hybrid-working, flexible-working hours.
• Employee referral scheme £700 or the local equivalent for each successful employee referral hired.

About the Company Doctify is a leading global healthcare review platform, empowering patients to make confident and informed decisions on their healthcare. Backed by transatlantic venture capital firm, Beringea, and other leading European investment funds.