Doctify

Senior Review Compliance & Global 1st Line Support Executive

Doctify

Posted: 2 months ago
Senior Healthcare & Telemedicine Full Time Hybrid: Dubai

Description

Responsibilities

  • Being a core part of the Doctify team, and one of our primary customer facing representatives, excited by responsibility from day one.
  • Owning and developing our review compliance processes, helping our product team ensure our reviews are giving patients the best support.
  • Communicating with our customers and patients via support tickets, live chat and social media.
  • Testing for software bugs and logging software bugs on-behalf of customers.
  • Updating the help content built in Doctify and writing new content as we continue to launch new features.
  • Gathering customer feedback about their experience with Doctify and sharing your knowledge with the Product team.

Requirements

  • 4+ years’ experience in SaaS customer support at a B2B software company.
  • Fluent English and Arabic, or German language skills (C2+ required).
  • Comfortable with more technical elements of support software (e.g. Complex workflows, Intercom, Notion, Jira and some knowledge of APIs).

Benefits

  • Competitive compensation package.
  • 30 days annual leave (plus bank holidays) + 1 day annual leave for each year of service after 1 year (up to 32 days).
  • Hybrid-working, flexible-working hours.
  • Employee referral scheme £700 or the local equivalent for each successful employee referral hired.

About the Company Doctify is a leading global healthcare review platform, empowering patients to make confident and informed decisions on their healthcare. Backed by transatlantic venture capital firm, Beringea, and other leading European investment funds.