Senior Strategic Account Manager

About the Company

TPConnects (TPC) is a leading SaaS Travel Technology company headquartered in Dubai, UAE. Since 2014, they have been revolutionizing airline retailing and distribution through solutions built on IATA's New Distribution Capability (NDC), One Order, ARM, and IFG standards.

Responsibilities

• Manage TPC's top and most strategic seller accounts as the senior point of contact and trusted advisor
• Build and maintain multi-level relationships with key stakeholders from operations to executive sponsors
• Identify and drive expansion opportunities and lead strategic business reviews (QBR)
• Align internal cross-functional teams including product, engineering, support, and operations around customer priorities
• Serve as the escalation point for complex issues to ensure rapid resolution
• Own renewals, commercial discussions, and account growth opportunities
• Monitor account performance, invoicing, and revenue against targets
• Maintain accurate forecasts and account plans

Requirements

• 5–8+ years of experience in Account Management, Customer Success, Client Services, or Project Management
• Experience managing strategic or enterprise customer accounts
• Knowledge of travel distribution, GDS, TMCs, airlines, NDC, or related travel technology solutions
• Bachelor's or Master's degree
• Proficiency with MS Office, Confluence, and Jira
• Strong communication, presentation, and negotiation skills

Preferred Qualifications

• Previous experience within a travel technology company, airline, GDS, or travel management company
• Experience supporting software implementations or technology projects
• Openness to relocate to Dubai in the future