Senior Third-Party Supply Account Manager (Middle East and Africa)

Responsibilities

• Lead and support a team of Account Managers across the MEA region, including goal setting, performance tracking, mentoring, and participation in hiring.
• Manage key API-connected suppliers: maintain regular contact, build strategic relationships, and align on growth plans and commercial terms.
• Define and execute the regional supplier strategy: optimize portfolio, conduct negotiations, and drive profitability.
• Monitor supplier performance metrics, profitability, and competitiveness; identify risks and growth opportunities.
• Oversee and troubleshoot feed configurations, ensuring all API connections are correctly set up and functioning as intended.
• Collaborate with internal teams (technical, product, finance, customer support) to resolve operational issues and enhance supplier performance.
• Understand and monitor the impact of API integrations on operational KPIs (e.g., availability, pricing accuracy, success rate).
• Drive sales growth initiatives and identify new business opportunities across the region.
• Contribute to internal process improvements and cross-functional projects.
• Represent the company at industry events and trade shows.
• Provide regular reporting and performance updates to senior leadership.

Requirements

• 3+ years of experience in account management within travel tech industry
• Hands-on experience working with API-connected suppliers and platforms (e.g., TravelgateX, Juniper, Derbysoft)
• Experience in supplier negotiations, feed troubleshooting, and project coordination
• Familiarity with Asana, Slack, Confluence, JIRA
• Practical knowledge of SQL for data analysis and performance tracking
• Experience with feed setup, troubleshooting, and supplier integrations
• Advanced English proficiency (C1), Arabic is a plus
• Strong analytical mindset; confident in data-driven decision-making
• Excellent communication and collaboration skills across multicultural, remote teams
• Ability to take initiative and follow through with minimal supervision
• Ability to manage multiple priorities in a fast-paced, remote environment
• Solid understanding of API integrations impact on operational performance
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and data visualization tools such as Tableau or Grafana

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team, collaborative culture
• Internal programs for adaptation and training, soft skills and leadership development
• Partial compensation for external training and conferences
• Corporate prices on hotels and travel services
• MyTime Day Off – an additional paid day off

About the Company

We're a pioneering travel-tech company, known globally for our brands — RateHawk, ZenHotels, and RoundTrip, offering over 2.7 million accommodation options in 220 countries. Since 2010, we've grown a diverse team of over 3,500 employees across Europe, Americas, Middle East, CIS, and South Africa. Our mission: to create, distribute, and operate the most convenient travel products, constantly innovating to simplify and enhance the travel experience for all.