Service Desk Level 1 Analyst

Responsibilities

• Be the first point of contact for technical support via phone, email, and chat
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks
• Log all interactions in the ticketing system and escalate when needed
• Ensure timely and accurate resolution of issues while delivering exceptional customer service
• Follow up with users to confirm satisfaction
• Participate in special projects that enhance service delivery

Requirements

• High school diploma or equivalent
• 1–2 years in a technical support role
• Proficiency in Windows OS and Microsoft Office suite
• Basic network troubleshooting skills
• Strong customer service and problem-solving skills

Preferred Qualifications

• Associate or Bachelor’s degree in Computer Science or related field
• HDI Support Center Analyst (HDI-SCA) certification
• ITIL Foundation certification
• Microsoft 365 Certified: Fundamentals

Benefits

• Savings / Monthly 13% cap
• Pantry Vouchers 9% monthly
• Christmas Bonus: 25 days
• Major Medical and Life Insurance
• Quarterly Bonus
• 250 pesos monthly stipend for internet and electricity

About the Company

DYOPATH is an IT services company driven by its L.O.V.E. philosophy—Living Our Values Every Day—to deliver outstanding technical support and meaningful impact.