ServiceNow Lead Engineer - Sam Pro

Responsibilities

• Develop customer applications for Work Order management, scheduling, and dispatch
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instances
• Enhance ServiceNow event rules to ensure proper CMDB binding
• Interact with technical SMEs to support service map and event work

Requirements

• Experience with ServiceNow SAM Pro
• Ability to communicate and implement SAM Pro
• Ability to develop interfaces for user audiences via custom application models or Service Portals
• Experience developing integrated logic and functional components via REST APIs
• Understanding of service-oriented and distributed application architecture
• Knowledge of Credential-less and Credential-based Discovery
• Experience installing, configuring, and integrating ServiceNow SAM Pro with a focus on discovery, service mapping, and Multisource CMDB
• Ability to prevent duplicate CIs with CI identifiers
• Experience extending Horizontal Discovery with custom Infrastructure and Application Patterns
• Knowledge of configuring and maintaining MID servers
• Proficiency in command line console for Service Mapping
• Ability to migrate patterns between environments for Service Mapping
• Proficiency in configuring Identification Rules for Service Mapping
• Knowledge of multi-tier service discovery and advanced pattern configuration

About the Company

NewRocket is a global, full-service Elite ServiceNow partner that helps enterprise leaders solve complex business problems and navigate change with confidence. They are an award-winning ServiceNow partner recognized for excellence in customer and industry workflow delivery.