SMB Account Manager - Abu Dhabi

Responsibilities

• Build strong relationships with Small and Medium Abu Dhabi Restaurant Accounts
• Organize and proactively conduct face-to-face meetings with Partners in the portfolio
• Cross-sell and upsell Deliveroo key services
• Lead actions to improve performances of Partners, supported by the broader team
• Directly manage Partners on a case-by-case basis to unlock critical value improvement
• Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio

Requirements

• BSc/BA in business, engineering, economics, or a related field (preferred)
• Experience with Excel, Google Sheets, or formula-based tools
• Self-starter, capable of driving yourself to monthly targets and objectives
• Strong communication skills; "get it done" mindset, organized and efficient
• Fluency in English and Arabic
• Experience with Looker (a plus)

Benefits

• Healthcare benefits
• Well-being support
• Parental leave
• Pension plan
• Generous annual leave allowances
• Time off for charitable causes
• Country-specific employee benefits

About the Company

Deliveroo is a technology-driven company at the forefront of the rapidly expanding food and retail delivery industry. Our mission is to connect consumers, restaurants, shops, and riders, making food and product access more convenient and enjoyable. We value autonomy, ownership, and diversity, striving to create an inclusive environment where everyone belongs and can make an impact.