Social Media Coordinator

Responsibilities

• Lead the creation and execution of social content strategies across Instagram, TikTok, Reddit, and other priority channels
• Collaborate with marketing and creative teams to produce compelling social content
• Proactively monitor social conversations, responding to comments, DMs, and mentions in a timely and on-brand manner
• Identify trending topics, sentiment shifts, and emerging narratives to inform content ideation
• Surface and amplify member success stories and organic advocacy
• Support escalation protocols for issues requiring support, clinical, or PR response
• Share community insights with Product, Clinical, and Marketing teams
• Manage day-to-day communication and relationships with the creator and ambassador network
• Coordinate content approvals and campaign participation for creator partners

Requirements

• 1-3 years of experience in social media management or community management
• Deep familiarity with Instagram, TikTok, and Reddit community norms
• Familiarity with social listening tools like Sprout Social or Brandwatch
• Strong written communication skills with the ability to adapt voice across platforms
• Experience managing creators, ambassadors, or coordinated campaigns
• Experience with online community moderation and de-escalation
• Proficiency in tracking community KPIs such as engagement rate and sentiment
• Comfort working in regulated or sensitive environments requiring compliance awareness
• Highly organized with strong attention to detail

Preferred Qualifications

• Experience in healthcare, wellness, or sensitive consumer categories
• Background supporting creator or influencer engagement programs
• Interest in leveraging AI tools for community workflows and sentiment analysis
• Understanding of escalation frameworks and cross-functional triage protocols

About the Company

Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community.